TERMS & CONDITIONS

Last Updated: 18 October 2026

1. Introduction

Welcome to Roop Traders. These Terms & Conditions govern your access to and use of our website, including browsing products, creating an account, placing orders, making payments, and using other services available through the website.

In these terms, “Roop Traders,” “we,” “us,” and “our” refer to the business operating this website. “You,” “your,” and “customer” refer to any person accessing the website or purchasing products from us.

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding agreement under applicable law to place an order with Roop Traders. If you are under the age of majority, you should use the website and make purchases with the involvement of a parent or legal guardian, as required by law.

By using our website, you confirm that the information you provide is accurate, complete, and current.

3. Our Products

Roop Traders offers women's and girls' clothing, including traditional Indian wear and other fashion products displayed on our website.

We make reasonable efforts to ensure that product names, descriptions, photographs, sizes, colours, materials, prices, and other details are accurate. However, minor variations may occur because of photography, lighting, fabric characteristics, manufacturing variations, or differences in screen settings.

Product images are provided for reference. Customers should carefully read product descriptions, available size information, material details, and other specifications before placing an order.

We do not guarantee that every product will always be available. Product listings, designs, prices, and availability may change without prior notice, subject to applicable law and existing confirmed orders.

4. Product Availability

All products are subject to stock availability. We reserve the right to limit quantities, discontinue products, correct listing errors, or remove products from the website.

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate solution, including cancellation and any applicable refund.

We will handle confirmed orders and cancellations in accordance with applicable law and our published policies.

5. Pricing and Taxes

Prices displayed on the website are in the currency indicated at checkout. Applicable taxes, shipping charges, discounts, and other fees, where relevant, will be displayed or communicated as required before the order is completed.

We make reasonable efforts to maintain accurate pricing. If a genuine pricing or listing error is identified, we may contact you before processing the order or cancel the affected order where legally permitted. Any payment collected for a cancelled order will be handled according to the applicable refund process.

Prices and promotional offers may change over time. Such changes will not automatically alter the price of an already accepted order, except where correction or adjustment is legally permitted and appropriately communicated.

6. Orders and Order Confirmation

When you place an order, you submit a request to purchase the selected products. You are responsible for reviewing your cart, product selections, quantities, sizes, delivery address, contact details, and payment information before completing the purchase.

An order confirmation message or email acknowledges receipt of your order but may not, by itself, constitute final acceptance of the order.

Orders may be reviewed for payment verification, stock availability, suspicious activity, incorrect information, or technical errors. If we cannot fulfil an order, we will communicate the issue and arrange any applicable refund in accordance with our policies and applicable law.

Please retain your order number and confirmation details for future communication with our support team.

7. Account Registration and Security

Certain website features may require you to create an account or provide personal information.

You agree to provide accurate information and keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

If you suspect unauthorized access to your account, please contact us promptly. We may restrict or suspend access where reasonably necessary to protect customers, prevent fraud, investigate misuse, or maintain website security.

You must not impersonate another person, use false contact information, or create accounts for unlawful or fraudulent purposes.

8. Payment Terms

We may provide the payment methods displayed on our website at checkout. Available methods may include online payment options or other methods expressly offered by Roop Traders.

Online payments may be processed by third-party payment service providers. Payment processing may be subject to their terms, verification procedures, and security requirements.

Customers must provide accurate payment information and authorize the payment for their purchase. An order may not be processed if payment fails, remains unconfirmed, or is flagged for verification.

If money is deducted from your account but the order status does not update, please contact our support team with your order number and available transaction reference. We will review the matter and coordinate with the relevant payment provider where necessary.

Do not share your passwords, OTPs, PINs, or other confidential payment credentials with anyone claiming to represent Roop Traders.

9. Shipping and Delivery

We deliver orders to the locations supported by our website and delivery partners. Delivery availability may depend on the delivery address, courier coverage, product availability, and other operational factors.

Estimated delivery dates and shipping charges, where available, will be communicated during checkout or through the applicable shipping information.

Delivery estimates are not guarantees. Delays may occur because of courier operations, weather conditions, public holidays, transportation disruptions, incorrect addresses, unsuccessful delivery attempts, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address, including the correct postal code, phone number, and any necessary delivery instructions.

If delivery fails because of incorrect details or repeated unsuccessful delivery attempts, additional arrangements may be required. Any additional charges or consequences will be communicated where applicable and handled in accordance with the published shipping policy and applicable law.

Once an order has been dispatched, tracking information may be provided when supported by the delivery service. Customers should use the available tracking details to check delivery progress.

10. Order Cancellation

Cancellation requests are subject to the order's current processing and dispatch status and our applicable cancellation policy.

If you wish to cancel an order, contact us as soon as possible with your order number. We will inform you whether cancellation is possible at that stage.

Orders that have already been packed, dispatched, or handed over to a courier may not be cancellable through the normal process. Any available return or refund options will be governed by the applicable policy and consumer protection laws.

If Roop Traders cancels an order because of product unavailability, a verified pricing error, payment issues, or another valid reason, we will communicate the cancellation and arrange any applicable refund.

Nothing in this section limits rights that customers may have under applicable law.

11. Returns and Exchanges

Returns and exchanges are governed by the Return and Refund Policy published on our website.

Before placing an order, customers should review the applicable return eligibility requirements, time limits, product condition requirements, and instructions for requesting a return or exchange.

Depending on the applicable policy and product, customers may be asked to provide the order number, photographs, packaging details, or other information necessary to evaluate a request.

Products should be handled with reasonable care. Where relevant to the published policy, returned products may need to be unused, unworn, unwashed, and accompanied by their original tags, accessories, and packaging.

A return or exchange request may require inspection or verification. Any decision will be made in accordance with our published policy and applicable law.

Nothing in these terms excludes mandatory remedies available to consumers under applicable law.

12. Refund Policy

Approved refunds will be processed in accordance with the Return and Refund Policy, the applicable payment method, and legal requirements.

Refund processing may take time depending on payment providers, banks, and other financial institutions. Where possible, refunds for online payments may be returned through the original payment method.

If your refund has not arrived within the communicated timeframe, please contact us with your order number and payment reference, if available.

Shipping charges, promotional discounts, partial refunds, and other adjustments will be handled according to the published policy and applicable law. We will communicate relevant conditions before finalizing a refund decision where required.

13. Promotional Offers and Discount Codes

Roop Traders may offer promotional campaigns, coupons, discounts, or special pricing from time to time.

Each promotion may have its own eligibility requirements, validity period, product restrictions, minimum order value, or other conditions. These conditions will apply to the relevant offer.

Unless explicitly stated, promotional offers cannot be assumed to be combinable with other discounts or redeemable for cash. Offers may be modified or withdrawn subject to applicable law and any terms already promised to customers.

If a discount code does not work, please check its validity, eligibility requirements, and the products in your cart before contacting support.

14. Customer Responsibilities and Prohibited Activities

You agree to use the website lawfully and responsibly. You must not:

• Submit false, misleading, or fraudulent order information.
• Use another person's identity or payment information without authorization.
• Attempt to gain unauthorized access to the website, server, account, or database.
• Interfere with website performance, security, or normal operation.
• Upload malicious code, viruses, or harmful files.
• Copy, scrape, reproduce, or commercially exploit website content without authorization.
• Use the website for illegal activities or to violate the rights of others.
• Abuse promotions, payment processes, return procedures, or customer support services.

We may investigate suspected misuse and take proportionate action, including restricting access or cancelling fraudulent orders where permitted by law.

15. Intellectual Property Rights

All website content, including logos, brand names, text, product descriptions, graphics, photographs, page layouts, and other materials, is owned by Roop Traders or used with appropriate permission, unless otherwise stated.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, publish, modify, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

Unauthorized use of intellectual property may result in appropriate legal action.

16. Reviews, Feedback, and User Submissions

If the website allows product reviews, comments, photographs, or other submissions, you are responsible for ensuring that your content is accurate, lawful, and does not violate another person's rights.

You must not submit abusive, defamatory, misleading, fraudulent, discriminatory, or unlawful content, or content that contains malicious software or private information belonging to another person without authorization.

Where permitted by law, you grant Roop Traders permission to display and use submitted reviews or feedback for purposes related to operating, improving, and promoting our services, subject to applicable privacy requirements.

We may moderate or remove submissions that violate these terms or applicable law.

17. Privacy and Personal Information

We may collect and use personal information necessary to operate our website, process orders, arrange deliveries, process payments, respond to enquiries, prevent fraud, and provide customer support.

Our handling of personal information is described in our Privacy Policy, which should be read together with these Terms & Conditions.

We may share necessary information with payment processors, delivery partners, hosting providers, and other service providers when required to deliver our services, subject to applicable law and our privacy commitments.

Customers should avoid sending passwords, OTPs, full payment credentials, or other unnecessary sensitive information through contact forms or ordinary email.

18. Third-Party Services and Links

Our website may integrate with third-party payment gateways, courier services, analytics services, or external websites.

Third-party services may operate under their own terms, privacy policies, and operational procedures. Roop Traders does not control every aspect of these external services.

The presence of a third-party link does not necessarily imply endorsement. Customers should review relevant third-party terms before using their services.

19. Website Availability and Technical Issues

We aim to provide a reliable shopping experience but cannot guarantee that the website will always be available, error-free, or uninterrupted.

Maintenance, software updates, network failures, hosting problems, cyber incidents, or other technical issues may temporarily affect access or functionality.

We may update, improve, suspend, or discontinue website features when reasonably necessary, subject to applicable law and any existing customer obligations.

If a technical issue affects your order or payment, please contact our support team so that we can review the issue.

20. Limitation of Liability

To the extent permitted by applicable law, Roop Traders will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control, including third-party service interruptions or courier delays.

We do not exclude or limit any liability, consumer right, warranty, or remedy that cannot lawfully be excluded or limited under applicable law.

Nothing in these terms removes our obligations to handle orders, payments, refunds, complaints, or consumer claims in accordance with applicable legal requirements.

21. Indemnity

To the extent permitted by law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of the website, fraud, intentional misuse, or violation of these terms or another person's rights.

This section does not impose obligations beyond those permitted by applicable law or limit any non-excludable consumer rights.

22. Force Majeure

Roop Traders will not be considered in breach of these terms solely because performance is delayed by circumstances beyond reasonable control, such as natural disasters, severe weather, public emergencies, transportation disruptions, government restrictions, widespread technical failures, or interruptions affecting essential service providers.

We will take reasonable steps to address the impact of such circumstances and communicate material order-related issues where appropriate.

This section does not remove any refund or consumer obligations that apply under law.

23. Suspension or Termination of Access

We may suspend or restrict access to the website where reasonably necessary to protect the website, customers, or our business from fraud, security threats, unlawful activity, or repeated violations of these terms.

Where appropriate and legally required, we will provide relevant information or an opportunity to resolve the issue.

Suspension of website access does not remove any rights or obligations relating to orders already placed, payments already made, or consumer remedies available under applicable law.

24. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, operational processes, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will apply from the effective date stated in the updated terms, subject to applicable law.

Customers should review this page periodically. Where required, we will provide additional notice of material changes.

25. Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of India.

If you have a concern or dispute relating to an order, payment, delivery, return, or other service, we encourage you to contact our customer support team first so that we can attempt to resolve the matter.

Nothing in these terms prevents a customer from exercising applicable consumer rights or approaching a competent consumer forum, court, or other authority as permitted by law.

Any jurisdiction or dispute resolution provisions will be interpreted subject to applicable Indian law.

26. Severability

If any provision of these Terms & Conditions is found invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.

27. No Waiver

If Roop Traders does not enforce a particular provision immediately, that does not automatically mean that the provision has been waived. Any waiver will be effective only to the extent permitted by law.

28. Entire Agreement

These Terms & Conditions, together with the Privacy Policy and other applicable policies published on our website, describe the terms governing your use of our website and purchase of our products.

If there is a conflict between these terms and a mandatory requirement of applicable law, the legal requirement will prevail.

29. Contact and Customer Support

For questions, order-related concerns, payment issues, delivery enquiries, or complaints, please contact Roop Traders using the phone number, email address, or contact form displayed on our website.

When contacting us about an order, please include your order number and a clear description of the issue. Do not include passwords, OTPs, or complete payment card details.

We will make reasonable efforts to review and respond to customer enquiries.

30. Acceptance of Terms

By continuing to use the Roop Traders website or placing an order, you acknowledge that you have had the opportunity to read these Terms & Conditions and the other applicable policies published on the website.

Thank you for shopping with Roop Traders.