SHIPPING POLICY

Last Updated: 18 October 2026

1. Introduction

Welcome to Roop Traders. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order, you agree to the applicable shipping terms described below.

2. Order Processing

Orders are processed after successful placement and any required payment verification. Processing time may vary depending on product availability, order volume, holidays, and operational requirements.

An order confirmation does not necessarily mean that the order has been dispatched. Dispatch confirmation or tracking details may be provided when the parcel is handed over to the delivery partner.

3. Shipping Locations

We deliver to locations supported by our website and delivery partners. Serviceability depends on the destination PIN code and courier coverage.

Customers must provide a complete and accurate delivery address, including their name, phone number, house or street details, city, state, and PIN code.

4. Delivery Estimates

Estimated delivery timelines, where available, will be displayed at checkout or communicated through order information.

Delivery estimates are indicative and are not guaranteed dates. Delays may occur because of courier operations, weather conditions, public holidays, transportation disruptions, high order volumes, or other circumstances beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is completed.

Shipping charges may vary depending on the delivery location, order value, shipping method, and promotional offers. Free shipping, where offered, is subject to the conditions displayed with the relevant offer.

6. Order Tracking

Where tracking is available, tracking information may be shared after dispatch. Customers can use the provided tracking details to follow the shipment.

Tracking updates may take some time to appear after the courier receives the parcel. If tracking information remains unavailable or appears incorrect, please contact our customer support team.

7. Incorrect Address and Failed Delivery

Customers are responsible for entering accurate delivery details and providing a reachable phone number.

If delivery fails because of an incorrect address, an unavailable recipient, or unsuccessful delivery attempts, the courier may require additional delivery arrangements. Any applicable additional charges or consequences will be communicated where relevant and handled according to our policies and applicable law.

8. Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available tracking information and coordinate with the delivery partner where necessary. We appreciate your patience while the shipment is investigated.

9. Damaged, Incorrect, or Incomplete Orders

Please inspect your order after delivery. If you receive a damaged, defective, incorrect, or incomplete product, contact our support team promptly.

Provide your order number, a description of the issue, and photographs of the product or packaging if requested. Our team will review the issue and explain the available resolution under our Refund & Return Policy and applicable law.

10. Order Cancellation

Cancellation requests should be submitted as early as possible. Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be possible through the normal process.

If cancellation is accepted, any applicable refund will be handled according to our Refund & Return Policy and applicable law.

11. Returns and Refunds

Shipping-related returns, exchanges, and refunds are governed by our Refund & Return Policy. Please review that policy before requesting a return.

Any return shipping charges or other applicable costs will be handled according to the relevant policy and applicable legal requirements.

12. Delivery Confirmation

A shipment may be marked as delivered based on information supplied by the courier. If you believe your order has been marked as delivered incorrectly, contact us promptly with your order number so we can investigate with the delivery partner.

13. Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact Roop Traders using the phone number, email address, or contact form provided on our website.

Please include your order number when contacting support so we can assist you efficiently.

Roop Traders — Thank you for shopping with us.