Refund & Cancellation Policy

Last Updated: 26 October 2026

1. Introduction

At Roop Traders, we aim to provide a reliable, transparent, and satisfactory shopping experience. This Refund & Return Policy explains the terms and procedures for product returns, exchanges, order cancellations, and refunds for purchases made through our website.

By placing an order, customers acknowledge that they have had the opportunity to review this policy. All requests will be handled according to the applicable terms of purchase and the consumer protection laws of India.

2. Return Eligibility

Products may be eligible for return or exchange depending on their condition, product category, reason for the request, and the applicable terms displayed on our website.

Where applicable, returned products should be unused, unworn, unwashed, undamaged, and accompanied by their original tags, accessories, and packaging.

Customers should inspect their orders upon delivery and contact us promptly if a product is damaged, defective, incorrect, or incomplete.

Eligibility restrictions will not remove any rights or remedies available to customers under applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact Roop Traders as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging, if requested.
• Any other reasonable information needed to verify the issue.

Our team will review the information and explain the available resolution, which may include a return, replacement, exchange, or refund, depending on the circumstances and applicable law.

Please retain the product and its packaging until you receive instructions from our support team.

4. How to Request a Return

To submit a return request:

1. Contact us using the phone number, email address, or contact form available on our website.
2. Provide your order number and the reason for the return.
3. Share photographs or additional information if requested.
4. Wait for our team to confirm eligibility and provide return instructions.
5. Follow the instructions provided for returning the product, where applicable.

Please do not send a product to an address that has not been confirmed by our support team.

5. Return Time Limits

Return requests must be submitted within the return period communicated on the relevant product page, checkout page, or applicable store policy.

If a specific return period has not been communicated, please contact our support team promptly after delivery so we can review your request.

Any stated time limit will be applied subject to mandatory consumer rights and applicable law, including remedies for products that are defective, damaged, incorrect, or not as described.

6. Products That May Not Be Eligible for Return

Certain products may be excluded from standard returns or exchanges where the exclusion is clearly communicated before purchase and permitted by applicable law.

Examples may include products specifically marked as non-returnable, items damaged through customer misuse, or products returned in a condition that does not meet the applicable return requirements.

These exclusions do not limit any statutory remedy that may be available for defective, damaged, incorrect, or misrepresented products.

7. Refund Approval

Refund requests are reviewed after the relevant order and product details have been verified.

If a refund is approved, we will communicate the applicable process. The refund amount will depend on the circumstances, the products involved, any applicable charges, and the relevant policy and legal requirements.

Where only part of an order is eligible for a refund, the refund may be limited to the eligible items and applicable amounts.

8. Refund Processing Timeline

Approved refunds will be initiated within 5–7 business days after the refund is approved. Once initiated, the amount may take an additional 5–10 business days to reflect in the customer's bank account, depending on the bank, card issuer, payment gateway, or payment service provider.

The following timelines apply, subject to transaction verification and the procedures of the relevant payment provider:

• Prepaid Orders: Refunds will be processed to the original payment method wherever possible.
• Cancelled Orders: Eligible refunds will be initiated within 5–7 business days after cancellation confirmation.
• Returned Products: Where a return is applicable, refunds will be initiated within 5–7 business days after the returned product is received and inspected and the refund is approved.
• Failed or Duplicate Payments: Reversals will be handled according to the payment provider's process and applicable timelines. The time required may vary depending on the transaction status and the relevant financial institution.

The time taken for the amount to appear in the customer's account may vary and is outside our direct control once the refund has been initiated.

If a refund is not received within the expected timeframe, customers may contact our support team with their order number and transaction reference.

9. Order Cancellation

If you wish to cancel an order, contact our support team as soon as possible and provide your order number.

Cancellation may depend on the current order status. Orders that have already been processed, packed, dispatched, or handed over to a courier may not be cancellable through the normal process.

If a cancellation is accepted, any eligible refund will be initiated within 5–7 business days after cancellation confirmation, subject to the applicable refund process.

If Roop Traders cancels an order because a product is unavailable or an order cannot be fulfilled, we will communicate the cancellation and arrange any applicable refund in accordance with applicable law.

10. Exchange Policy

Exchanges may be available depending on product eligibility and stock availability.

If you need a different size or wish to exchange a product, contact our support team with your order number and the requested change.

An exchange is not guaranteed until availability and eligibility have been confirmed. If the requested product is unavailable, our team will explain the available alternatives under the applicable policy and law.

11. Return Shipping Charges

Responsibility for return shipping charges depends on the reason for the return, the applicable store policy, and the requirements of applicable law.

Where a product is damaged, defective, incorrect, or otherwise eligible for a remedy, the handling of return shipping costs will be determined in accordance with applicable legal requirements and the circumstances of the case.

Please contact our support team before arranging return shipping so that the correct procedure can be confirmed.

12. Promotional Products and Discounted Orders

Products purchased using discounts, coupons, or promotional offers remain subject to the applicable return and refund terms.

Where a refund is approved for an order containing a discount, the refund amount will be calculated according to the actual amount paid for the eligible products and applicable legal requirements.

Any special conditions relating to promotional purchases will be communicated with the relevant offer and will not override mandatory consumer rights.

13. Orders With Multiple Products

If an order contains multiple products and only some items are eligible for return or refund, we may process the request for the eligible items separately.

Customers should clearly identify the products concerned when submitting a request. Any applicable shipping charges, discounts, or adjustments will be handled according to the order details, the relevant policy, and applicable law.

14. Payment Failures and Duplicate Payments

If a payment fails, is deducted without an order confirmation, or appears to have been charged more than once, please contact our support team.

Provide your order number, if available, and the relevant transaction reference. Do not share your password, OTP, PIN, or complete card details.

We will review the available information and coordinate with the payment provider where necessary. Refunds or reversals will depend on the transaction status and the procedures of the relevant financial institution.

15. Non-Receipt of an Order

If your order has not arrived within the communicated delivery estimate, please contact our support team.

We will review the order and available tracking information and may coordinate with the delivery partner to investigate the delay or delivery status.

If an order is confirmed lost, undeliverable, or otherwise eligible for a remedy, we will explain the available options in accordance with our policies and applicable law.

16. Customer Responsibilities

Customers should provide accurate order details, inspect products upon receipt, retain relevant order information, and follow the return instructions provided by our support team.

Providing false information or deliberately misrepresenting a product issue may delay the review process. However, each legitimate request will be assessed on its circumstances and applicable legal requirements.

17. Policy Updates

Roop Traders may update this Refund & Return Policy when necessary to reflect changes in our processes, products, or legal obligations.

The latest version will be published on this page with the applicable revision date. Changes will apply subject to applicable law and any rights already available to customers.

18. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights or legal remedies that cannot be excluded or restricted under applicable Indian law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

19. Contact Us

For assistance with returns, refunds, exchanges, or cancellations, contact Roop Traders using the phone number, email address, or contact form displayed on our website.

Please include your order number and a clear explanation of your concern so our team can review your request.

Roop Traders — Thank you for shopping with us.