Frequently Asked Questions

Browse the shop, open a product, and choose the size or colour shown on that page. Add it to your cart and go to checkout. Enter your name, phone, email, and delivery address, including a 6-digit PIN code. Cash on delivery is the payment choice on the checkout page. After the order is placed, the confirmation page shows the order number and receipt. Keep that number.

Yes. Checkout does not require you to sign in. Enter your name, phone, email, and delivery address to place the order. An account is used for saved addresses, order history, and cancellation from your account.

Open Track Order and enter the order number from your confirmation page or receipt. The page shows the status and payment status saved on the order. If you are signed in, you can also open your orders from your account.

A signed-in customer can cancel an order from the order page while it is Pending or Confirmed and the payment status is still unpaid. The account page does not offer cancellation once the order is Processing, Shipped, or Delivered. The site also does not provide a way to edit the items on an order after it is placed. Contact the store if a later order needs to be reviewed.

The store does not email an order confirmation. The confirmation page after checkout is the record of the order. Use the order number on that page with Track Order. If you do not have the number, use Contact Us and include the email address and phone number entered at checkout. Do not send your password.

Cash on delivery is the only payment method at checkout. The order remains unpaid until the payment is collected. Card, wallet, and other online payments are not available.

Checkout does not ask for a card number because the available method is cash on delivery. The order total is calculated by the store, and the checkout form uses a security token. No payment-card certification is published for this store.

Placing an order on this checkout does not take an online card or wallet payment. If money has left your bank or wallet, use Contact Us and include your order number, the date, and the reference shown by your bank. Do not send your password, OTP, or full card number.

The store has not published a refund timeline. Cash on delivery orders stay unpaid until payment is collected. If you believe a refund is due, contact the store with your order number so the order can be checked. Do not rely on a fixed number of days.

Checkout accepts a delivery address and a 6-digit PIN code. The store has not published a list of locations it can deliver to, so entering an address does not confirm that every PIN code is serviceable. Contact the store with your PIN code if you need that checked before relying on the order.

The shipping fee configured for the store is ₹0.00, so checkout currently adds no delivery charge. The amount shown on the checkout page is the shipping amount saved on the order. There is no separate free-shipping threshold.

A delivery-time estimate is not configured. Track Order shows the status saved by the store, such as Pending, Confirmed, Processing, Shipped, or Delivered. It does not show a promised arrival date.

Use Track Order with your order number to see the status saved on the order. A courier tracking number is shown only when the store has added one. There is no separate courier account or live courier login on the website.

Check Track Order with your order number. If the status has not moved, or the parcel is later than you expected, use Contact Us and include the order number. The store has not published a delay window.

Choose from the size and colour options on the product page. Some items, including many sarees, are listed as Free size. The website does not have a separate size chart. Contact the store before ordering if the listed option is not clear.

A colour can look slightly different because of your screen, the lighting in the image, and the fabric. Read the product description together with the images before you order.

Open the product page for the description, price, available options, and image gallery. Fabric, length, and care notes are shown there when the store has written them for that product.

Images are meant to represent the listed item’s colour and design. Some are catalog photographs and detail views prepared for the listing. They are not a guarantee that every frame is a separate photograph of one physical sample, and small differences in shade or finish are possible.

A return policy has not been published in the store settings. This page cannot confirm a return window, who pays return shipping, or when a refund would be made. Contact the store with your order number before sending anything back.

There is no self-service exchange. Contact the store with your order number and the size or colour you want. An exchange window has not been published, so a swap is not guaranteed.

Contact the store as soon as you can. Include your order number and clear photos of the item, the packaging, and any label. Do not send a password or payment-card number.

Returns and refunds are handled through customer support. There is no online return form. Use Contact Us, include your order number, and describe the problem. Wait for the store to reply before posting an item back.

Sign in and open your profile to update your name, phone number, and email. Saved delivery addresses can be added or edited in your address book and used at a later checkout. The website does not let you edit the address on an order that has already been placed. Contact the store if a placed order needs an address correction.

If you are signed in, you can change your password from the account password page by entering your current password and a new one. The Forgot Password page can create a reset link, but live email delivery is not configured, so that link is not sent to your inbox. If you cannot sign in, use Contact Us and the email address on the account. Do not send your password.

Use the Contact Us page. The published store email is hello@rooptraders.test. A phone number has not been published, so use only the contact details shown on that page. Include your order number when you write about an order.