Privacy Policy

Last Updated: 18 October 2026

1. Introduction

Welcome to Roop Traders. We respect your privacy and are committed to protecting your personal information when you visit our website, create an account, purchase products, or contact us.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it in the appropriate manner.

2. Information We Collect

We may collect the following categories of information, depending on how you use our website.

Personal Information: Your name, email address, phone number, and other contact details you provide.

Shipping and Billing Information: Your delivery address, billing address, and related information necessary to process your order.

Account Information: Your login details and account preferences. Passwords should be protected using appropriate security measures and should not be stored in plain text.

Order Information: Products purchased, order numbers, order history, delivery status, and information needed to handle cancellations, returns, or refunds.

Payment Information: Payment status, transaction references, and other details necessary to confirm and manage payments. Payment information handled by third-party payment providers may also be subject to their privacy policies.

Customer Support Information: Messages, enquiries, complaints, and other information you provide when contacting us.

Technical Information: Where collected, information such as your IP address, browser type, device information, website activity, and diagnostic data.

Cookies and Session Information: Information used to maintain your shopping cart, support login sessions, improve website functionality, and remember relevant preferences.

Please provide only the information necessary for your purchase or enquiry.

3. How We Use Your Information

We may use your information for the following purposes:

• To create and manage customer accounts.
• To process, confirm, and deliver orders.
• To facilitate payments and verify transactions.
• To provide order confirmations, tracking updates, and important service notifications.
• To respond to enquiries and customer support requests.
• To manage cancellations, returns, exchanges, and refunds in accordance with applicable policies.
• To maintain website functionality and improve the shopping experience.
• To detect suspicious transactions, prevent fraud, and protect our website.
• To maintain business, accounting, and transaction records.
• To comply with applicable laws and respond to lawful requests.
• To send promotional communications where permitted and subject to applicable consent and preference requirements.

We will use personal information for appropriate purposes connected with operating our store and providing our services.

4. Payment Processing

Our website may offer online payment methods and other payment options displayed during checkout.

Payments may be processed by third-party payment service providers. Those providers may collect and process information according to their own terms, privacy policies, and security practices.

We use relevant transaction information to confirm payments, manage orders, investigate payment issues, and process eligible refunds.

Customers should never share their passwords, one-time passwords (OTPs), PINs, or full payment-card credentials through email, contact forms, or customer support messages.

5. Cookies and Similar Technologies

Our website may use cookies, session storage, or similar technologies to support essential features such as:

• Maintaining shopping cart contents.
• Keeping customer sessions active.
• Supporting login and account security.
• Remembering relevant website preferences.
• Understanding website performance, where analytics tools are used.

Non-essential analytics or marketing technologies, where implemented, will be handled according to applicable legal requirements.

You may be able to control cookies through your browser settings. Disabling essential cookies may affect certain website features, including account access and checkout.

6. Sharing of Information

We do not sell personal information to third parties as a business practice.

We may share relevant information with service providers when necessary to operate our store, including:

• Payment processors.
• Courier, shipping, and delivery providers.
• Website hosting and infrastructure providers.
• Technical support and website maintenance providers.
• Customer service and operational service providers.
• Professional advisers where necessary.
• Government authorities or other parties when disclosure is required or permitted by applicable law.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own contractual obligations and applicable privacy practices.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

For example, certain information may need to be retained to:

• Complete orders and provide customer support.
• Maintain transaction and accounting records.
• Resolve disputes and investigate fraud.
• Comply with applicable legal obligations.
• Enforce legitimate contractual rights.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law and our retention practices.

Closing an account does not necessarily mean that every associated record can be immediately deleted. Certain records may need to be retained where legally required.

8. Data Security

We take reasonable steps intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, safeguards may include access restrictions, appropriate authentication, secure data handling, and technical monitoring.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle personal information responsibly.

If you believe your account or personal information has been compromised, please contact us using the contact details available on our website.

9. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

• Request information about personal data associated with you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Manage promotional communication preferences.
• Raise a concern or submit a privacy-related complaint.

We may need to verify your identity before acting on a request. Some information may need to be retained to fulfil legal obligations, protect legitimate interests, or maintain required business records.

To exercise an applicable privacy right, please contact us using the customer support details published on our website.

10. Marketing Communications

Where permitted by applicable law, we may send information about new collections, offers, promotions, or store updates if you have subscribed or otherwise provided the required permission.

You may opt out of promotional communications through an available unsubscribe mechanism or by contacting us, as applicable.

We may still send essential transactional or service-related messages, such as order confirmations, payment updates, and delivery notifications, when necessary to fulfil your order or provide our services.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers and other external platforms.

We do not control the privacy practices or content of independent third-party websites. Your interactions with those services may be governed by their own terms and privacy policies.

We recommend reviewing the relevant third-party privacy policy before providing personal information directly to that service.

12. Children's Privacy

Our website is intended for customers who can lawfully make purchases and enter into relevant transactions under applicable law.

We do not knowingly seek to collect children's personal information in violation of applicable legal requirements.

If you believe that a child has provided personal information in circumstances where collection is not permitted, please contact us so that the concern can be reviewed and appropriate action can be taken in accordance with applicable law.

13. Privacy and Data Protection in India

Roop Traders aims to handle personal information responsibly and in accordance with applicable Indian laws and regulations, including relevant provisions of the Digital Personal Data Protection Act, 2023, and rules or requirements in force as applicable.

Where required, personal data processing, consent, notices, security safeguards, and the handling of privacy requests will be managed in accordance with the applicable legal requirements.

The specific rights and obligations applicable to a particular situation may depend on the law in force and the circumstances of the processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change.

The revised version will be published on this page with an updated date. We encourage customers to review this page periodically.

Where applicable law requires specific notice or consent for a material change, we will take the appropriate steps.

15. Contact Us

If you have questions about this Privacy Policy or wish to raise a privacy-related concern, please contact Roop Traders through the contact details published on our official website.

Business: Roop Traders

Email: Please use the verified email address displayed on our Contact Us page.

Phone: Please use the verified customer support number displayed on our Contact Us page.

Address: Please refer to the verified business address displayed on our Contact Us page, if available.

We will review privacy-related enquiries and respond in accordance with applicable requirements and our available support processes.

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*This Privacy Policy should be reviewed and updated to reflect the actual data collected by the website, the services and payment providers used, the business's retention practices, and applicable legal requirements before publication.*